Privacy Policy

Renew You Health & Medical Spa ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address when you create an account, make a purchase, or contact us.
• Health Information: Medical history, skin concerns, medications, and treatment preferences collected during consultations for safety and treatment planning purposes.
• Payment Information: Billing details processed securely through our payment processor. We do not store full card numbers on our servers.
• Account Information: Username, password, skin profile preferences, and order history if you create an account.
• Communications: Messages, reviews, testimonials, or photos you send to us or submit through our website.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and browsing behavior on our site.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking: We use cookies and similar technologies to improve your experience, remember preferences, and analyze traffic. See Section 7 for details.

Information from Third Parties

• Information from social media platforms if you connect your account or interact with our social content.
• Booking and payment data from integrated platforms (e.g., MyAestheticsPro, Clover).
• Referral information when you join via an affiliate or referral link.

2. How We Use Your Information

• To provide, schedule, and improve our medical spa services and retail products.
• To process orders, payments, returns, and subscription deliveries.
• To send order confirmations, shipping updates, and appointment reminders.
• To send marketing communications, including email newsletters and SMS messages, with your consent.
• To personalize product and service recommendations based on your profile and purchase history.
• To manage your Rewards Program membership and points balance.
• To comply with legal, regulatory, and safety obligations.
• To detect and prevent fraud, unauthorized access, and misuse of our platforms.
• To respond to your inquiries and provide customer support.
• To improve our website, marketing campaigns, and service offerings through analytics.

3. Health Information & HIPAA

As a medical spa, certain information you provide — including health history, treatment records, and clinical notes — may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

• We maintain appropriate administrative, physical, and technical safeguards to protect your PHI.
• Your health information is used only to provide and coordinate your care and is not shared with third parties for marketing purposes without your explicit written authorization.
• You have the right to request access to, amendment of, or an accounting of disclosures of your PHI. Contact us to exercise these rights.
• A separate Notice of Privacy Practices governing your health information is available upon request at our spa location.

4. Email Marketing Communications

With your consent, we send marketing emails including promotions, product updates, educational content, and personalized recommendations. You may opt out at any time by:

• Clicking the "Unsubscribe" link in any marketing email.
• Replying to any email with "UNSUBSCRIBE."
• Contacting us directly at tamra@renewyouskincare.com.

Please note: transactional emails (order confirmations, shipping notices, appointment reminders, and account security emails) are sent regardless of marketing preferences.

5. SMS Text Message Communications

We operate three separate SMS messaging programs. Your phone number and consent are collected only through unchecked opt-in checkboxes on our SMS sign-up page (renewyouskincare.com/SMSOptIn) or at checkout. New subscribers confirm by replying YES to a confirmation text. Consent is not a condition of purchase.

Promotional SMS

By checking the promotional SMS opt-in box, you expressly consent to receive recurring marketing text messages from Renew You Health & Medical Spa, including special offers, new product announcements, seasonal promotions, and loyalty program updates.

• Message frequency varies (typically 2–6 messages per month).
• Message and data rates may apply based on your carrier plan.
• Reply STOP to cancel at any time. You will receive a one-time confirmation and no further promotional messages will be sent.
• Reply HELP for assistance, or email tamra@renewyouskincare.com.

Order & Shipping Notifications SMS

By checking the order notifications opt-in box, you consent to receive transactional text messages related to your orders, including order confirmations, shipping updates, and delivery notifications.

• Message frequency depends on order activity (typically 2–4 messages per order).
• Message and data rates may apply.
• Reply STOP to cancel. Reply HELP for help.

Appointment Reminder SMS

By checking the appointment reminders opt-in box, you consent to receive SMS notifications related to your spa appointments, including appointment confirmations, reminders, and scheduling updates.

• Message frequency depends on appointment activity (typically 1–3 messages per appointment).
• Message and data rates may apply.
• Reply STOP to cancel. Reply HELP for help.

General SMS Terms

• SMS messages are sent via Twilio, Inc., our third-party SMS service provider. Twilio processes your phone number solely to deliver messages on our behalf and is contractually prohibited from using it for any other purpose.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Wireless carriers are not liable for delayed or undelivered messages.
• Supported carriers include all major U.S. carriers. Carrier support may vary.
• You may withdraw consent for any program at any time by replying STOP or contacting us directly.

6. Sharing Your Information

We do not sell your personal information. We may share it with the parties below. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Service Providers: Trusted vendors who assist us in operating our website, processing payments, sending emails/SMS, managing bookings, and fulfilling orders (e.g., payment processors, email platforms, shipping carriers). These providers are contractually required to protect your data.
• Healthcare Providers: With your consent or as required for your treatment, we may share relevant health information with referring or collaborating providers.
• Legal Compliance: When required by law, court order, or to protect the rights, property, or safety of our company, employees, or customers.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity subject to this Privacy Policy.
• Affiliates: Summary order and commission data is shared with our affiliate partners only as necessary to calculate and pay commissions.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences and shopping cart contents.
• Analyze website traffic and user behavior (via tools such as Google Analytics).
• Deliver targeted advertising and retargeting campaigns.
• Measure the effectiveness of our marketing emails and SMS campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Our site does not respond to "Do Not Track" signals at this time.

8. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, access controls, and regular security assessments to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords for your account.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations (including medical record retention laws in Utah — typically 7 years for adult patients), resolve disputes, and enforce our agreements. Marketing data is retained until you unsubscribe or request deletion.

10. Your Rights & Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time (see Sections 4 and 5).
• Portability: Request your data in a portable format where technically feasible.
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, contact us at tamra@renewyouskincare.com. We will respond within 30 days.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party sites including our booking platform, social media, and payment providers. This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies before submitting any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting to this page with an updated "Last Updated" date. If material changes are made, we will notify you via email or a prominent notice on our website. Continued use of our services after changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: